Ordering Info

We do not currently direct ship to either Europe or Australia. If you have questions about ordering from Black Diamond Europe please email them HERE. Or contact our European office via phone or letter here:

Black Diamond Equipment AG
Christoph Merian Ring 7
4153 Reinach, Switzerland
p: +41/61 564 33 33
f: +41/61 564 33 34

For Australia please email our distributor, Sea to Summit, HERE. Or contact via phone or letter here:

Sea to Summit Pty, Ltd.
6-8 Brown Street
East Perth 6004
Western Australia
ph: +61 8 9221 6617
fax: +61 8 9221 6618

www.seatosummit.com.au

Otherwise, please check below for all the pertinent info on ordering from BD...

When will my order ship?

Orders are generally shipped the next business day after we receive your order. For orders placed Friday, or over the weekend, we will enter your order on the following Monday and ship it that morning. We make every effort to ship 2-Day Air and Next Day Air requested orders the same business day we receive them. However, orders must be received by 12pm Mountain Time to ensure this service. Note that holidays do not count as business days and we are certainly closed for a fair amount of them. You will be notified of any backorders or stock outs.

What are my shipping options/costs?

Delivery times are calculated from when the order leaves our warehouse, not when we receive your order.

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How can I track my order?

Tracking information is available by contacting us at bdmo@bdel.com. We must have your order number from your second order confirmation to facilitate this. Note that tracking info is not available for orders sent via the US Postal Service. If you specify postal delivery, Black Diamond will not be responsible for lost or damaged packages.

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How do I return something I ordered?

Unused items can be returned for refund or exchange. Merchandise must be returned within 30 days of receipt of goods and must be in original condition. Please insure your package, enclose the original product packaging and send it to:

Black Diamond Returns
1903 South 4650 West
Salt Lake City, UT. 84104

You should include your original invoice and a brief note stating what you require (refund or exchange) to ensure your return gets handled promptly and accurately. Shipping charges are not refundable.

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Do you accept International orders?

Yes, but with some very strict limitations. Please see below for our international ordering instructions:

1. Because of increased internet fraud, we are requiring proof of card ownership for ALL NEW international orders. Before we process any NEW INTERNATIONAL ORDERS we must have a copy of the credit card statement with the name and address of the customer the order is being billed to on file. It must be either faxed to us at 001 801 278 5544 or mailed to us at

Black Diamond Mail Order
2084 East 3900 South
Salt Lake City, UT 84124 USA
Attention: Jeff Maudlin

2. Orders will be shipped to the billing address only. We will not ship to a secondary address unless prior arrangements are made with us.

3. We will ship via our choice of UPS Worldwide Express, Express Mail International or Priority Mail International. Shipping charges are determined by the overall weight of the package and insurance costs.

4. Customs duties and/or import taxes are NOT included in your purchase price and are your responsibility upon receipt of your order.

5. Orders will be shipped usually within 2 business days from receipt. You will be notified of any backorders or stockouts.

6. We do not currently direct ship to either Europe or Australia. If you have questions about ordering from Black Diamond Europe please email them HERE. Or contact our European office via phone or letter here:

Black Diamond Equipment AG
Christoph Merian Ring 7
4153 Reinach, Switzerland
p: +41/61 564 33 33
f: +41/61 564 33 34

For Australia please email our distributor, Sea to Summit, HERE. Or contact via phone or letter here:

Sea to Summit Pty, Ltd.
6-8 Brown Street
East Perth 6004
Western Australia
ph: +61 8 9221 6617
fax: +61 8 9221 6618

www.seatosummit.com.au

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Gift Certificates

Gift decisions are rarely easy. End your dilemma by giving a Black Diamond Gift Certificate redeemable through our mail order department.

Its easy—place your order by phone or mail, tell us the dollar amount, who should receive it, and your message. The gift certificate and a catalog will be promptly mailed first class. You pay neither tax nor shipping.

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